Play Responsibly

Keeping the lights on safely

1.1 Play for fun. Never for rent money.

1.2 At Lethbridge Casino, safer play is built into every account. The tools below are free and in your hands.

1.3 Our team keeps an eye out for signs of harm. If your play pattern concerns us, we reach out by email.

Using your tools

Limits

2.1 Put a limit on deposits, total wagers and the stake per bet. Choose a daily, weekly or monthly period under account settings.

Reality checks

2.2 Reality checks flash onto your screen mid-play, showing your session time so far plus your net result. Time alerts ping you once a session hits the limit you picked.

Cooling-off

2.3 Need to step out? Set a time-out of at least 24 hours and at most 6 weeks. While it runs, you can't sign in to bet or deposit, and all marketing messages switch off.

Self-exclusion

2.4 Need more time out? Self-exclude. Email [email protected] and we lock your account for whatever period you pick. Once active, the lock stays on to the very end. No early release.

Account closure

2.5 Want out for good? Email [email protected] and we shut the account and pay out any remaining balance.

Identity and location checks

2.6 Before any deposit is accepted, we run identity (KYC) and geolocation checks. That blocks minors and anyone in a location we cannot accept.

Changing a limit

3.1 Reduced limits take effect right away.

3.2 Raise a limit and you wait 24 hours. The higher limit starts only after that delay.

Finding free support

4.1 These organisations offer free, confidential help:

• BetGuard
• Gambling Therapy
• GameSense
• GamTalk

4.2 You do not need to be in crisis to reach out. A quick conversation can help.

Protecting minors

5.1 No one under 19 plays here. Age is checked before any deposit.

5.2 Lock your devices, keep logins private and read our Protecting Minors page for more steps.

Testing yourself

6.1 Our self-assessment quiz is in your account. It takes a few minutes and the answers stay with you.

6.2 Ask yourself: do you chase losses? Play longer than planned? Borrow to bet? Hide play from people close to you? Feel low after a session?

6.3 A yes to any of these is a signal. Use a tool above or talk to one of the organisations listed.

Reaching us

7.1 Safer play questions, self-exclusion and limit help: [email protected].

7.2 Account closure and general questions: [email protected]. We work by email only.