Support
Help and FAQ
Stay sharp, play smart. Head to your account settings to put limits in place or step away for a while, and GameSense, Gambling Therapy, GamTalk and BetGuard all offer support free of charge.
How do I close my account?
Send support an email asking to close your account. Need a longer break from play? Self-exclusion is the option for that.
Can I limit my deposits or my time on site?
Yes. Open account settings and put a ceiling on what you deposit, stake and wager, or flip on reality checks. Tighten a limit and it goes live instantly. Raise one and it waits a full 24 hours before taking effect.
How do we make sure games play fair?
Every title is supplied by established studios, with testing by independent labs such as eCOGRA / GLI. Certified random number generators decide every result.
How much can I cash out?
Minimum cash-out is C$20, with a daily cap of C$10,000.
Do you add fees to payments?
No. We don't add a casino fee when you deposit or cash out.
What documents are required, and when?
Deposits stay on hold until we confirm your identity (KYC) and your location. To check your details, we may ask for photo ID along with a document that shows your address.
Can I take a break or exclude myself?
Yes. Take a break of 24 hours, or go as long as 6 weeks. Want a longer gap? Choose self-exclusion.
Your limits
- Put limits on your stakes, wagers and deposits
- Timed reality checks with session alerts
- Time-outs: pause your play for 24 hours, or for as long as 6 weeks
- Self-exclusion, or shut your account permanently
- A quick self-assessment quiz
- Location and identity (KYC) checks before each deposit
- Drop a limit and it's live instantly; a higher limit waits 24 hours